Shipping Policy

At ChiVelour, each order is thoughtfully prepared and dispatched with care.

UK Delivery

Express Delivery
FREE
Estimated delivery: 2–5 business days (including processing time)

International Shipping

We are pleased to offer worldwide delivery.

Shipping costs and estimated delivery times are calculated at checkout based on your location. Delivery timeframes include processing but may vary depending on destination and customs clearance.

Customs & Duties

International orders may be subject to customs duties, taxes, and import fees once they reach the destination country. These charges are not included at checkout and are the responsibility of the recipient.

Where applicable, the courier may contact the recipient directly to arrange payment prior to delivery. Failure to make payment may result in delays or the parcel being returned.

Delivery Information

Please ensure all shipping details are entered correctly at checkout. ChiVelour is not responsible for delays or failed deliveries due to incorrect or incomplete information.

Delays

While we aim to meet all delivery timeframes, delays may occasionally occur due to factors outside our control, including courier disruptions or customs processing.

Contact Us

If you have any questions regarding shipping, please contact: concierge@chivelour.com